Last updated October 8, 2026

Service Policies

These policies provide a clear overview of how Paw & Porch handles requests and bookings. A separate service agreement and care plan must be completed before the first confirmed service.

Requests and confirmation

Submitting the website form does not create a booking. Services are subject to availability, location, scheduling, safety, and fit. A booking is confirmed only after Paw & Porch accepts the request in writing, final pricing is agreed, required documents are completed, and payment requirements are met.

Pricing and additional charges

Pet-care prices include care for one pet unless otherwise stated. Each additional pet is $5 per visit or shared walk and $10 per overnight stay. If pets require separate walks, specialized care, or significantly more time, an additional fee may apply. Final pricing is confirmed before booking and may also vary based on duration, distance, frequency, holidays, access requirements, travel, or customized requests. No additional fee will be added without prior disclosure and the client's agreement.

The $10 Home Watch Add-On is available with an In-Home Pet Visit and covers a brief basic home check completed during that scheduled visit. More extensive tasks or a dedicated inspection may require a separately booked Home Watch Visit.

Payment

First-time clients pay in full after a request is accepted and before the booking is confirmed. Returning clients pay a 50% deposit to confirm the booking, with the remaining balance due on the first day of service, unless different written terms are agreed. If a client returns early, no refund or credit will be issued for any unused portion of the confirmed booking.

Cancellations

Single services may be canceled without charge at least 24 hours before the scheduled start time. For later cancellations, 50% of the booking total is retained. No-shows and cancellations after service begins are charged in full. Multi-day, overnight, and holiday bookings may require a longer cancellation period; any different deadline will be disclosed before payment.

If Paw & Porch cancels a confirmed service and cannot provide an agreed alternative, any payment received for the unperformed service will be refunded.

Pet health and emergencies

Paw & Porch does not provide veterinary diagnosis or medical treatment. Clients must disclose relevant behavior, health, medication, and safety information before service. If urgent care appears necessary and the client or emergency contact cannot be reached, Paw & Porch may contact or transport the pet to the veterinarian identified in the service agreement or an appropriate emergency provider. Responsibility for veterinary and transportation costs remains with the client, as set out in the signed agreement.

Home access and security

Keys, access devices, and codes are handled according to the agreed access plan. Clients are responsible for providing safe, working access and current contact information. Sensitive access details should never be submitted through the public website form.

Home Watch scope

Home Watch consists of scheduled, non-invasive visual observations of readily accessible areas for obvious issues. It is not a home inspection, security service, property-management service, or guarantee against theft, damage, mechanical failure, mold, pests, or weather-related loss.

Property owner responsibilities

Clients remain responsible for maintaining active homeowners or renters insurance, reviewing any vacancy or unoccupancy requirements in their policy, maintaining the property and its systems, and arranging any licensed inspection, repair, security, or property-management services that may be needed. Clients must disclose known hazards, active cameras or recording devices in service areas, and other conditions that may affect safe service before a booking begins.

Weather, safety, and events beyond control

For severe weather, unsafe conditions, road closures, illness, or other events beyond reasonable control, services may be shortened, delayed, adjusted, or canceled to protect people and animals. Paw & Porch will communicate as soon as reasonably possible and prioritize essential pet needs.

Photos and updates

Visit photos may be sent privately to clients as part of service. Photos will not be used publicly for marketing without separate permission.

Service boundaries

Deep cleaning, move-in or move-out cleaning, boarding, and veterinary care are not offered. Overnight care is limited to established clients and remains subject to availability and fit.

Questions

Questions may be sent to hello@pawandporchcare.com or (407) 908-1903.